How Can We Help Today?
Owned and operated by BubbaValor, Inc., our team is ready to answer questions about cold plunges, saunas, massage chairs, and more.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like cold plunges and infrared saunas may ship via freight carrier, and our team will keep you updated with tracking details.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to monitor your delivery status in real time. If you have any questions about your shipment, our support team is happy to help.
What is your return policy?
We offer 30-Day Returns on eligible items. If your cold plunge, sauna, massage chair, or red light therapy panel does not meet your expectations, please contact our team to start the return process. Full details are outlined in our Return Policy.
Can I exchange a product for a different model?
Yes, exchanges are available within our 30-Day Returns window. Whether you want to swap a massage chair for a different style or upgrade your red light therapy panel, our team will walk you through the process. Please reach out to us to get started.
How do I choose the right cold plunge or sauna for my space?
We recommend measuring your available space first, then reviewing the product dimensions listed on each product page. Our team can also help you compare models based on your room size, intended use, and personal wellness goals. Feel free to contact us for personalized guidance.
Do your massage chairs require professional installation?
Most of our massage chairs arrive with straightforward assembly instructions and can be set up at home. Some larger infrared saunas and cold plunges may benefit from professional installation depending on your space. Our support team can advise on what works best for your specific product.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Prompt Support
Our team responds to every inquiry within 24 hours so you are never left waiting.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Shop with confidence knowing eligible products can be returned within 30 days, as outlined in our Return Policy.
